Help
Support
Most answers are below. If you're still stuck, email us and a person will get back to you.
Contact us
Email support@lineupugc.com from the address you use in Lineup. Tell us what you were doing, what you expected and what happened, and add a screenshot if you can.
Questions about a campaign, a review decision or what a brand pays? Message the brand's team from Settings in the app; they decide those.
Frequently asked questions
How do I get Lineup?
Lineup is in testing through Apple's TestFlight right now and will be on the App Store soon. If you've been invited to test, open the TestFlight invitation on your iPhone and install Lineup from there.
I can't sign in
Sign in with the email address and password you used to create your account. Check for extra spaces and that Caps Lock is off. After several wrong attempts Lineup pauses sign-in for a few minutes to protect your account; wait, then try again. If it still fails, reset your password.
How do I reset my password?
- On the sign-in screen, tap Forgot password?
- Enter your email address. We'll email you a code.
- Enter the code and choose a new password.
No email? Check spam and promotions, and make sure you used the address on your account. Codes expire, so request a new one if it's been a while. If the app says password reset is coming soon, email us and we'll help you get back in.
When do I get paid?
Your earnings show in the app as soon as a brand approves your video and any required live period ends. When in-app payouts are on for your brand, they're made through Stripe Connect. Until they're switched on for your brand, the app shows them as coming soon and the brand pays you as agreed in its program terms.
How do I connect or disconnect TikTok or Instagram?
In the app go to Settings, then TikTok and Instagram. Connecting lets Lineup confirm your posts are live and show their stats. You can disconnect there at any time, or remove Lineup from the connected apps in TikTok or Instagram. See TikTok and Instagram data deletion.
How do I update my address or sizes?
In Settings, open Shipping address or Sizes. Brands use the details on file when you request product, so update them before you request.
How do I get a copy of my data?
Creators: in Settings, tap Download my data. Lineup prepares a copy of your account information and opens the share sheet so you can save it. Brand team members: email us.
How do I delete my account?
Creators: in Settings, tap Delete account, review what's removed and kept, and confirm with your password. Can't open the app, or on a brand team? See Delete your account.